Help and support
If you have any question please have a look at the FAQ first.
Most likely you are going to find an answer to your question.
Phone Support (Mo-Fr 9.00 Uhr - 17.00 Uhr)
+49(0) 861-16617-29
Personal support
You can also send us your question with this support form.
Please fill it in completely.
If you have an account with us we will directly send you the answer to your mailbox, otherwise you will get the answer via email.
Please note that the email support can only be effected in German or English.
Frequently Asked Questions (FAQ)
Prime principle
Rights and Copyrights
- Which rights do I have to transfer to you?
- Do you have any rights of my person as artist?
- What if my song becomes a hit?
- What if a record company wants to buy my song?
- Can I upload a cover version or remix?
- Can I sell music of others on your platform?
- Texts harmful to young persons
- What are master rights?
- Copyright / GEMA fee?
Requirements
- Who can offer?
- Do you take all songs?
- Do I need a label?
- Do I have to be a GEMA member?
- I have already a CD on the market.
- Do I need a certain amount of sound carriers for an online distribution?
Account / Payments / Prices
- How much are your EAN and ISRC codes?
- I forgot my password, what shall I do?
- How can I fix a price for my bundles (CDs)?
- Where can I see my sales?
- What was sold where?
- How much do I earn with a song?
- When do I get my money?
- Account Statement - account activation -
Projects / Settings / Meta data
- In which format do you need the songs?
- Do I need an EAN code?
- Do I need an ISRC?
- GENRE / style of music?
- What is an album, a compilation, a single?
- What is a catalogue number or article number?
- What does copyright C mean?
- What means published P?
- What is a release date?
- Can I name my mixes and versions the way I want?
- What is an arranger?
- What is an author?
- What is a composer?
- My label name is already in use?
- Can I only create a bundle if I have already released and reduplicated it in a pressroom?
Artwork and covers
- Do I need a cover?
- Can you create a cover for me?
- Can a cover or artwork be rejected?
- Can I use a cover already existing?
- Upload image and pictures doesn't work
Upload
- How long does it take to upload my songs?
- I have got a label and a lot of songs to upload, is there a chance to accelerate the process of uploading and listing the songs?
- Linking tracks / uploaded files does not work?
- Upload files doesn't work
Publication and sales platforms
- Where will my music be offered?
- Is there a guarantee that my music will be published on iTunes i.e. ?
- Do you do advertising and marketing or promotion?
- How long does a release take?
- Can I book platforms one by one?
