Help and support
If you have any question please have a look at the FAQ first.
Most likely you are going to find an answer to your question.
Also have a look at our forum:
http://forum.feiyr.com
Phone Support (Mo-Fr 9.00 Uhr - 17.00 Uhr)
+49(0) 861-16617-29
Personal support
You can also send us your question with this support form.
Please fill it in completely.
If you have an account with us we will directly send you the answer to your mailbox, otherwise you will get the answer via email.
Please note that the email support can only be effected in German or English.
Frequently Asked Questions (FAQ)
Prime principle
Rights and Copyrights
- Which rights do I have to transfer to you?
- Do you have any rights of my person as artist?
- What if my song becomes a hit?
- What if a record company wants to buy my song?
- Can I upload a cover version or remix?
- Can I sell music of others on your platform?
- Texts harmful to young persons
- What are master rights?
- Copyright / GEMA fee?
Requirements
- Who can offer?
- Do you take all songs?
- Do I need a label?
- Do I have to be a GEMA member?
- I have already a CD on the market.
- Do I need a certain amount of sound carriers for an online distribution?
- Do you run Vinyl Distribution ?
Account / Payments / Prices
- How much are your EAN and ISRC codes?
- I forgot my password, what shall I do?
- How can I fix a price for my bundles (CDs)?
- How much do I earn with a song?
- When do I get my money?
- Account Statement - account activation -
- Which payment options do I have?
- The text message with the PIN didn’t arrive
- The letter with the PIN didn’t arrive
- Can I change my bank data?
Projects / Settings / Meta data
- In which format do you need the songs?
- Do I need an EAN code?
- Do I need an ISRC?
- GENRE / style of music?
- What is an album, a compilation, a single?
- What is a catalogue number or article number?
- What does copyright C mean?
- What means published P?
- What is a release date?
- Can I name my mixes and versions the way I want?
- What is an arranger?
- What is an author?
- What is a composer?
- My label name is already in use?
- Can I only create a bundle if I have already released and reduplicated it in a pressroom?
- Do I need a label logo?
- Do I need a label biography?
- Can I use an ISRC Code or EAN Code several times?
- What is a bundle?
- Can I change my label name?
- Where can I find the „Bundle Only“ option?
- Where can I find the myspace player for my bundles?
Artwork and covers
- Do I need a cover?
- Can you create a cover for me?
- Can a cover or artwork be rejected?
- Can I use a cover already existing?
- Upload image and pictures doesn't work
- Where can I upload a cover for my bundle?
- Where can I get a Cover Artwork?
Upload
- How long does it take to upload my songs?
- I have got a label and a lot of songs to upload, is there a chance to accelerate the process of uploading and listing the songs?
- Upload files doesn't work
- The track cannot be linked.
- Where can I find my FTP access information?
Publication and sales platforms
- Where will my music be offered?
- Is there a guarantee that my music will be published on iTunes i.e. ?
- Do you do advertising and marketing or promotion?
- How long does a release take?
- Can I book platforms one by one?
- Can I select portals separately?
- What are the 3rd portals?
- Where can I select the sales platforms?
- Where can I select the sale territories?
- I want to become a partner / sales portal of feiyr?
- How can I get a promotional banner on djshop.de ?
- How can I get in the newsletter of your exclusive shops?
- Do you distribute classical music, pop, rock and folk music as well?
Technical issues & Software
- How can I switch to javascript?
- How can I accept cookies?
- What kind of FTP clients are there and which one shall I use?
Refusal codes cutline
- Refusal-Code 017 - Exclusive release overload!
- Refusal-Code 001 - web links and advertisements are not allowed!
- Refusal-Code 002 - Uppercase and lowercase letters
- Refusal-Code 003 - Too many releases with the same artist or title!
- Refusal-Code 004 - Too many release with the same Cover Artwork!
- Refusal-Code 005 - Only some portals selected!
- Refusal-Code 006 - Special characters aren’t allowed!
- Refusal-Code 007 - Missing Label Logo!
- Refusal-Code 008 - Missing Label Biography!
- Refusal-Code 009 - Insufficient audio master quality!
- Refusal-Code 010 - Bad data in Publisher / Copyrights!
- Refusal-Code 011- Wrong bundle- or track genre!
- Refusal-Code 012- Wrong bundle typ ( Album / EP / Single etc)
- Refusal-Code 013 - The quality of the given in cover / artwork material is too low.
- Refusal-Code 014 - Missing audio mastering!
- Refusal-Code 015 - Bundled tracks!
- Refusal-Code 016 - copyright infringement!
