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How do I contact support?

The easiest way to reach us is to open a support ticket.
If you have technical questions or problems, you can always contact our technical support. Our support team is highly qualified and ready to help you with all your technical questions and problems.

To open a support ticket quickly and securely, please follow these steps:

  1. Go to our website

  2. Log in to your Feiyr account. If you don't have an account yet, you can register quick and easy in just a few steps.

  3. Select "Messages" (the "letter icon") in the top right corner of your Feiyr account.

  4. Create a new support message there.

  5. Please make sure you include all the relevant information so we can help you in the best and quickest way possible.
    We need:

    • all your personal data and

    • all data about your publication

    • Screenshot of the complete page, e.g. an error message or the previous action.

If you don't have a Feiyr account yet, you can contact us here.

As soon as you have created a support ticket, our technical support will contact you as soon as possible. We will do our best to solve your problem quickly and effectively.
Please note that if we need to forward a support ticket to external platforms such as Amazon, Spotify, Apple, a response may take several business days.
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